Troubleshooting
Slow upload speeds
How to get the most out of venue WiFi and cellular.
You'll get the most throughput a venue network can give you.
Quick answer
Compare venue Wi-Fi against cellular, stay on the faster one, close other network-hungry apps, and upload your hero clips first. Switching networks mid-upload is safe.
Quick steps
- 1.Speed-test Wi-Fi vs cellular.
- 2.Stay on the faster network.
- 3.Close other tabs and apps using bandwidth.
- 4.Upload hero clips first, then the rest.
Full walkthrough with screens below.
Venue networks are usually saturated by two hundred guests. A few changes typically double throughput, and none of them risk your queue.
Improve speed
- 1Stand near the venue router or in the lobby for the first batch.
- 2Switch to 5G if Wi-Fi tests below 10 Mbps — mid-upload switching is safe.
- 3Close other tabs and apps using the network.
- 4Start uploading early rather than during the reception.
Retrying failed files
On a bad network some files will end up Failed. Retry them while you're still on-site so you can change networks — retries reuse whatever already uploaded.
Common mistakes
- Uploading from the dance floor — walls and bodies kill signal.
- Waiting until you're home, missing the same-day window entirely.
Pro tips
- Run a five-second speed test to compare Wi-Fi and cellular before committing.
- Deliver the five clips that matter first; the archive can finish overnight.
Troubleshooting
If something goes wrong
Speeds collapse when guests arrive
Move to cellular; guest Wi-Fi saturates fast.
Several files marked Failed
Change network, then Retry — partial progress is reused.
Related resources
Keep building skill
Frequently asked
Does Aisle compress my clips?
Originals stay original. Optimized previews are generated server-side.
Should I upload overnight instead?
Upload hero clips on-site and let the remainder finish overnight.
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